Contact Win Champion
Every correction on this site starts as one email to hello@winchampion.uk, and the ones with evidence attached are usually fixed within a working day, which is the fastest route to a changed figure anywhere on these pages.
How to Reach the Editorial Team at hello@winchampion.uk
Win Champion runs one inbox for everything, and it is hello@winchampion.uk. There is no separate press address, no partnership queue and no form to fill in, because a cost-first guide that publishes models and assumptions should be as easy to challenge as it is to read. Whether you have found a stale figure, a broken link, a question about a wagering calculation or a genuine worry about how something on the site reads, the same mailbox reaches the same desk, and the same person decides what happens next.
To make the mail useful, include three things where you can. First, the page address, copied from your browser rather than described in words, because slugs are exact and descriptions are not. Second, the sentence or figure you are querying, quoted so we can find it in the text. Third, the evidence, which for most queries means a link to the operator’s own terms page or a dated screenshot of the clause you believe we have mispriced. A correction with a link to the live terms arrives, gets checked against the source and gets acted on; a correction that says only “this number looks wrong” has to start from guesswork and often goes nowhere.
We read every message and reply to most of them. Mail about a factual error gets priority, because a wrong figure on a page about wagering costs readers real money. Questions about how a model works are answered when time allows, usually within a few days, and the answers often feed back into the page itself, which is why the assumptions sections keep growing. Commercial mail is read too, but it is read last and treated differently; that route is described on the How We Are Paid page rather than here.
Two small requests. Write to us in English, since that is the language the site publishes in and the language the editorial team works in. And do not send account documents, statements or identification to this address under any circumstances. We are a publisher, not an operator, we have no relationship with your account anywhere, and documents of that kind belong with the cashier concerned and nobody else.
What We Can and Cannot Answer
The cleanest way to describe the boundaries of this inbox is to describe what this site is. Win Champion publishes models, comparisons and explanations. We cost welcome offers on stated assumptions, we compare licence classes, we time payout windows on category-typical figures and we cite the register, the regulator and the operator’s own terms for everything we claim. That is the whole operation. We do not run a casino, we hold no customer balances, we do not process deposits or withdrawals, and we have no account with any operator on your behalf or anyone else’s.
That means the most common mail we receive is also the mail we are least able to act on: disputes about a specific account. If a deposit did not arrive, if a withdrawal is pending longer than the terms suggest, if a bonus was not credited or if an account has been closed with a balance held, the dispute belongs with the operator’s support team, and only with them. We cannot intervene, we cannot escalate, and we would not want to pretend otherwise, because a reader waiting on a real withdrawal deserves the correct route on day one rather than a week lost writing to a website.
The correct route depends on the licence behind the operator. For an operator licensed by the Gambling Commission, the path is set: complain to the operator first, and if the complaint is not resolved to your satisfaction, escalate to the alternative dispute resolution body the operator is required to name, free of charge. The Commission’s consumer pages describe this route in full. For an operator holding no UK licence, that route does not exist for British players; the regulator cannot take the complaint and no UK alternative dispute resolution applies. That gap is one of the real costs of the offshore route, and it is priced plainly in our licence comparisons rather than mentioned only here.
What we can answer: questions about how a figure on this site was produced, requests to correct a factual claim, reports of a stale term or a dead link, and queries about the general mechanics of wagering, caps and expiry. What we cannot answer: anything about your personal account, anything requiring us to contact an operator on your behalf, and any request for gambling advice about whether you personally should play or deposit. This site prices offers; it does not direct anyone toward them.
Our Corrections Policy
Every fact on this site is dated and re-checked. Figures in comparison tables are labelled as category-typical ranges compiled from operator-published terms at the time of writing, and the time of writing is exactly what it says: terms move, offers expire, and a page that was accurate in January can drift by spring. The policy is not to pretend this does not happen but to make it traceable when it does, so each claim sits against a source and a check date, and reader mail is one of the triggers for a re-check.
When an error is confirmed, the procedure is short. The figure is corrected on the page, the assumption behind it is restated if the correction changes the model, and the page’s modified date moves. We do not silently delete; where a correction changes a conclusion rather than a number, we note the change in the text so a returning reader can see what moved and why. Corrections are made on evidence: a link to the operator’s live terms, a citation to the regulator’s register or guidance, or an arithmetic demonstration that our model misfired. A strong argument without a source gets a re-check; a source without an argument gets one too.
Not every query produces a change, and when it does not, we say so and explain why, which usually comes down to one of three reasons. The figure in question is an assumption we have stated openly rather than a claim about any single promotion. The source we hold contradicts the reader’s account, in which case we show our source and invite the contradiction. Or the page is describing a category, and the reader’s single example sits outside the range, which is true of most examples in most ranges and is exactly why the ranges are printed rather than single figures. Where a genuine pattern of queries shows a model assumption is wrong, the assumption changes, and the pages built on it change with it.
The same policy covers the things we refuse to publish. We do not print invented testing, we do not quote terms we cannot source, and we do not describe an offer whose live terms we have not seen. If our contact mail teaches us that a published assumption no longer matches the market, that mail has done its job, which is why the inbox is printed at the top of this page and not buried in a footer.
Gambling should cost what you planned and nothing more. GambleAware signposts the National Gambling Treatment Service, and GamStop lets you exclude from every UK-licensed online operator with one registration in periods of six months, one year or five years that cannot be cancelled early. If gambling has stopped being entertainment, the National Gambling Helpline on 0808 8020 133 is free and open around the clock.